Terms & conditions

Terms and Conditions

Last Updated: January 14, 2025

Welcome to Heza! These Terms and Conditions (“Terms”) govern your use of our website (“Website”) and the purchase of any products offered by Heza (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. General Information

  • Website Name: Heza
  • Business Name: Heza
  • Email Address: [email protected]
  • Business Address: 5th Settlement

2. Eligibility

By using this Website, you affirm that you are at least 18 years old or have the consent of a parent or guardian to use this Website and make purchases.

3. Products

We sell clothing for men and women. All products displayed on our Website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

4. Pricing and Payment

  • All prices displayed on the Website are in USD unless otherwise stated.
  • We reserve the right to change prices at any time without notice.
  • Payments can be made using the methods specified on the Website. By providing payment information, you confirm that you are authorized to use the payment method.

5. Orders and Cancellations

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in pricing or stock levels.
  • If your order is canceled, you will be notified, and any payment made will be refunded promptly.

6. Shipping and Delivery

  • Shipping options and estimated delivery times will be provided at checkout.
  • We are not responsible for delays caused by shipping carriers or customs processes.
  • Risk of loss and title for products purchased pass to you upon delivery of the products to the shipping carrier.

7. Returns and Refunds

  • You may return items within 14 days of receipt for a refund or exchange, provided the items are in their original condition.
  • To initiate a return, contact us at [email protected].
  • Shipping costs for returns may not be refundable unless the return is due to a defect or error on our part.

8. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Heza or its licensors and is protected by intellectual property laws. Unauthorized use of the content is prohibited.

9. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.
  • Violate any laws or regulations.
  • Upload or transmit harmful or malicious software.

10. Limitation of Liability

To the fullest extent permitted by law, Heza shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or the purchase of our products.

11. Indemnification

You agree to indemnify and hold Heza harmless from any claims, damages, or expenses arising out of your use of the Website or your violation of these Terms.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found [here/link if applicable].

13. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes arising under these Terms shall be resolved exclusively in the courts located in Egypt.

14. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website.

15. Contact Us

For questions or concerns regarding these Terms, please contact us at:

Thank you for choosing Heza. We look forward to serving you!